Contact Us

Have questions? Feel free to contact us. We want to hear from you.

Sales and Business Offices

For pre-sale questions or issues, please call, chat or email our sales team, and your question will be answered promptly.

Business Office

9am-5pm MST Mon-Fri Option #2
US: (888)-436-1999
fax: (303) 265-9028
International: (303) 395-3456

Technical Support

Support hours: 9am-6pm MST Mon-Fri
phone: 888-436-1999 Option #3
email: helptechsupport-1.com (NOTE: you must still file a support request if you contact us at this address)

Support Process

Technical Support is available 24/7 by following the support procedures. If you are a current client or free trial user and need technical support, you must submit a detailed support request for support service. Please click on Help -> Submit Support Request from the Administration System. You must have a support request filed before contacting technical support please. If you do not submit a support request, then we do not know that you have an issue. This system allows us to provide the best support and customer service to all of our users, and insures that your request is handled as quickly as possible. Please do not leave voice mail or send email to technical support unless you have done this first please.

Urgent Support Requests

We make every effort to respond to all issues on the same day. Technical Support staff will be paged 24/7 if you submit an URGENT support request. URGENT issues should be reserved for server outages, application errors affecting service, potential data loss, payment gateway issues, potential security violations, or other serious problems ONLY. General questions, training issues, feature requests, etc. should not be marked URGENT. Thank you for your understanding.

Support Chat

NOTE: Online chat is not for detailed technical support. For technical support, you must submit a ticket to our support request system.

System Maintenance Policy

We strive to make our network and online systems highly reliable and available. Toward this end, we must periodically bring down systems for service, software updates, repairs, routine maintenance and performance tuning.

While this work is essential, we also recognize that it presents an inconvenience for those of you who use our online systems. We will post notices of scheduled maintenance windows on this page, in the administration module, and by mailing list, at least 24 hours in advance of the maintenance period.

To receive system maintenance notices by email, please subscribe to the maintenance notices mailing list, by sending an email to
maintenance-subscribetechsupport-1.com. You will then receive periodic system maintenance updates by email.

Emergency/After Hours Support

Nights and Weekends
phone: 888-436-1999 x900

Please call ONLY in case of a serious, after hours emergency that involves a server outage, data loss, payment gateway issues, security violations, or other serious problems. Use support requests for all other support related issues. A technical support representative will return your call as soon as possible.