Customer Support You Can Depend On
Our technical support team is committed to providing superior support and is available Monday to Friday, 9 am – 6 pm Mountain Standard Time. We typically answer inquiries within a couple of hours and within one business day at most.
Knowledge Base
The DoJiggy Knowledge Base (KB) aims to help you answer your questions quickly and easily by providing a comprehensive resource of articles and advice relating to all aspects of our platform.
Live Chat
Chat with a member of our team. Chat can be used for quick and simple queries. You may be asked to submit a support request regarding your issue, especially if it cannot be resolved quickly or if we need to access your financial data.
Support Requests
Submit a support request by logging into your administration area, and clicking on the “Submit Support Request” option located in the Help menu, or by emailing us at support (at) dojiggy.com. Submitting a support request ensures your issue receives immediate attention and quick resolution by our dedicated support team.
We’re committed to helping your organization thrive with our streamlined fundraising platform and world-class customer support.
24/7 Support
We also offer emergency and after-hours support for clients. Emergency support is a paid service, and you will be billed for emergency 24/7 calls. Please note that this service is not for donors or organizational supporters. Please contact your campaign administrator for support.
Please review our detailed technical support policy here.
DoJiggy tech support and customer service is amazing. Every time I’ve had a question or a problem, it has been addressed within hours. I really enjoy working with the team.— Anne R. – Friends of Ray School
